A training session was anything but routine when a member of the Jack Doheny Company (JDC) team solved a mystery that was bothering our client.
The City of LaPorte, Indiana was interested in a newer-model sewer cleaning truck. Our team happily demonstrated how the Vactor 2100i will help maintain LaPorte’s sanitary sewer system. The client was impressed with all the advantages of the new vehicle, and they were even more astonished when a member of our team found a lost nozzle that was missing for five years inside the city’s sanitary sewer main. This is what we call JDC know-how!
Added Value in Action… When it Counts
On April 20, 2022, JDC team members, Dave Wagner and Josh Ritter traveled to LaPorte to demo the Vactor 2100i sewer cleaning truck. While they were there, they were told about the missing nozzle from the existing sewer cleaning truck. Five years ago, a brand-new nozzle was lost somewhere in the sanitary sewer main. The city tried to find it during general maintenance, but the part never turned up. Even a competitor tried to find it but there was no evidence of the nozzle anywhere in the sewer line.
At JDC, our success runs deep in client satisfaction and loyalty, and when Josh heard about the missing nozzle, he decided to take up the challenge and find it. “Josh was determined to find the part. He cleaned past the upstream manhole about 100 feet, jetted the nozzle through the main and suctioned the nozzle to the boom and back to where we set up,” said Nick Schoepf, JDC regional sales representative – Northwest Indiana/West Michigan. The city operators were amazed by our comprehensive industry knowledge and ability to solve their problem.
At JDC, Training is an Ongoing Relationship
Over time, personnel at companies and municipalities change and different generations of vocational trucks are purchased and rented. This creates a demand for recurring training, and we’re happy to provide the resources and personnel needed to keep our clients in the know. Clients who rent or buy trucks from us get intensive in-the-field training from our experienced team. Trainees will learn how to operate these vehicles in a safe and highly productive manner. Once the training is done, the sales personnel at our service locations are always available to answer questions and help.
We’ve Got the Parts You Need
As the City of LaPorte has showed, it’s easy to lose or damage a part to your truck. Sometimes, we can find it for you, and other times we’re happy to provide a replacement. JDC carries the largest selection of in-stock parts, tools and accessories. Get what you need by visiting one of our 16 locations in the U.S. or Canada or by placing your order from our online catalog. If you have any questions, just reach out to us using the contact info below.
Do You Need a Sewer Cleaning Truck?
The new generation Vactor 2100i is easy to use because it offers unmatched operator control and superior vacuum performance. The Vactor 2100i is one of the many sewer cleaning trucks that’s ready for you to buy or rent. Our trucks come with all the best features and equipment, and the pros in our service department make sure that each one is ready to go to work. We have long-term and customized rental programs that are perfect for companies and municipalities.